Digital Transformation for the Public Sector
Accessible citizen portals, digital services, NOM-151 document management, INAI transparency and data sovereignty on Azure Mexico. Solutions for federal, state, municipal government and autonomous bodies.
Public Sector Challenges
Government institutions face growing citizen demands for digital services, transparency and accessibility, with budget constraints and strict regulations.
Unfulfilled Transparency Obligations
Outdated transparency portals, fragmented public information and manual processes to respond to INAI requests generating fines and oversight body observations.
Non-Existent or Deficient Digital Services
Citizens forced to visit in person for procedures that could be resolved online. Lines, overwhelmed service windows and weeks-long response times for simple procedures.
Inaccessible Platforms
Web portals that do not meet WCAG 2.1, excluding people with disabilities from accessing digital public services. Legal and human rights risk.
Compromised Data Sovereignty
Sensitive citizen data hosted on foreign servers without protection guarantees. Non-compliance with National Digital Strategy guidelines and INAI regulations.
Paper-Based Document Management
Physical files, undigitized historical archives and paper signature flows that slow operations and create risk of loss or deterioration of official documents.
Vulnerable Cybersecurity
Unpatched legacy systems, weak authentication, lack of encryption and missing monitoring exposing government information to attacks and data breaches.
Regulatory Framework & Compliance
Every solution is designed from Mexican regulatory compliance. We do not adapt generic software — we build from the regulation.
National Transparency Institute
Full compliance with INAI guidelines for personal data protection held by obligated subjects, privacy notices and ARCO procedures.
LGTAIP & Transparency Obligations
Transparency obligation portals compliant with the General Transparency and Public Information Access Law. Open formats, automated updates.
Data Message Preservation
Data message preservation and document digitization systems per NOM-151-SCFI for legal validity of electronic records.
Advanced Electronic Signature
Integration with SAT e.firma and FIEL for public servant authentication, official document signing and identity validation in digital procedures.
Government Procurement System
Integration with CompraNet for bids, contracts and procurement tracking. Complete traceability of the public procurement process.
National Transparency Platform
Automated integration with PNTE for transparency obligation publication, information request responses and indicator generation.
Government Levels We Serve
Proven experience across all levels of government and public sector in Mexico.
Federal Government
National-scale platforms for state secretariats, inter-institutional systems, open data portals and public policy dashboards reaching 130M+ citizens.
State Government
State management systems, online procedure portals, tax collection platforms, development indicator dashboards and digital single windows.
Municipal Government
Municipal service platforms: online property tax, licenses, building permits, citizen services, public service reports and participatory budgeting.
Autonomous Bodies
Solutions for INAI, INE, CNDH, ASF and other autonomous bodies. Case management systems, enhanced transparency portals and citizen complaint platforms.
State Productive Enterprises
Systems for Pemex, CFE and other state enterprises. Asset management, supplier portals, compliance with State Productive Enterprises Law.
Public Education
Education platforms for SEP, public universities and state education systems. School management, online enrollment, parent portals and academic dashboards.
Public Sector Solutions
Platforms designed for the specific needs of Mexican government, emphasizing transparency, accessibility and data sovereignty.
Citizen Portals
Online procedure and service portals with secure authentication, real-time request tracking, automatic notifications and integrated electronic payment.
Digital Services
End-to-end digitization of government procedures: from citizen request to resolution, with electronic signatures, digital files and automated notification.
Document Management
Document management systems compliant with NOM-151 with certified digitization, data message preservation, full-text search and electronic signature flows.
WCAG Accessibility
All portals meet WCAG 2.1 level AA: screen readers, keyboard navigation, adequate contrast, alternative texts and assistive technology compatibility.
Data Sovereignty — Azure Mexico
100% infrastructure on Azure Mexico Central and Mexico South. Citizen data on national territory, AES-256 encryption, compliance with INAI guidelines and National Digital Strategy.
Transparency & Open Data
Transparency obligation portals with automated updates, PNTE integration, open data publication in standard formats and public indicator dashboards.
Citizen Data on National Territory
All government infrastructure is deployed exclusively on Azure Mexico Central (Queretaro) and Azure Mexico South regions. Sensitive citizen data never leaves Mexican territory.
Proprietary AI Applied to the Public Sector
Our proprietary artificial intelligence platform orchestrates every phase of the development cycle, ensuring regulatory compliance, accessibility and data sovereignty in every delivery.
Maps government processes, identifies transparency gaps, evaluates INAI/LGTAIP regulatory compliance and diagnoses institutional digital maturity.
Generates citizen portal scaffolding, transparency modules, document management systems and Azure Mexico configuration with data sovereignty.
Audits WCAG 2.1 accessibility, OWASP security testing, NOM-151 compliance validation, penetration testing and personal data protection verification.
Deployment on Azure Mexico with zero-downtime for critical citizen services. Data sovereignty validation, security certificates and 24/7 post-deploy monitoring.
Government Project Methodology
Process designed for public sector particularities: fiscal years, administration changes, regulations and transparency.
Analysis of applicable regulatory framework, current process mapping, existing infrastructure assessment, accessibility diagnostic and transparency gaps.
Architecture design on Azure Mexico, data sovereignty plan, zero-trust security model and WCAG 2.1 accessibility standards definition.
2-week sprints with demos to government stakeholders. Citizen portals, transparency modules, document management and digital services.
WCAG 2.1 audit, penetration testing, INAI validation, NOM-151 verification and data sovereignty certification on Mexican territory.
Role-based public servant training, knowledge transfer, complete technical documentation and institutional operations manuals.
24/7 monitoring, security updates, regulatory update support, availability reports and continuous performance optimization.
Technology Stack
| Layer | Technologies |
|---|---|
| Citizen Portals | Next.js, React, Salesforce Experience Cloud, .NET |
| Document Mgmt | SharePoint, Alfresco, Custom ECM, ElasticSearch |
| Identity & Access | Azure AD, e.firma, FIEL, SSO, MFA |
| Accessibility | WCAG 2.1 AA, axe-core, Pa11y, NVDA testing |
| Sovereign Cloud | Azure Mexico Central, Azure Mexico South, ExpressRoute |
| Security | Azure Sentinel, WAF, DDoS Protection, AES-256, TLS 1.3 |
| Integrations | CompraNet API, PNTE, SAT e.firma, CURP, RFC validation |
| Open Data | CKAN, DCAT, CSV/JSON/XML export, API REST |
Success Stories
Innovation and Open Government Secretariat — Nuevo Leon
Obsolete state procedure portal with 200+ paper-based procedures, weeks-long response times, zero accessibility for people with disabilities and data hosted outside Mexico.
Unified citizen portal on Azure Mexico with 200+ digitized procedures, e.firma authentication, WCAG 2.1 AA accessibility, real-time tracking and automatic notifications.
Municipality of San Pedro Garza Garcia
Property tax, licenses and building permits managed with 2000s-era systems. No citizen portal, no online payment and 15 years of undigitized historical archives.
Comprehensive municipal platform: citizen portal with electronic payment, online property tax management, digital license and permit system, NOM-151 compliant historical archive digitization and municipal management dashboards.
Autonomous University of Nuevo Leon (UANL)
Manual enrollment system for 215,000+ students, inaccessible academic portal, paper-based degree and certificate document management and no unified student services platform.
Unified student portal with online enrollment, digital academic records, degree and certificate management with electronic signatures, university transparency portal and WCAG 2.1 accessibility.
iTechDev vs Traditional Approach
| Criteria | Traditional | iTechDev |
|---|---|---|
| Data Sovereignty | Servers in US or Europe | Azure Mexico Central — 100% on national territory |
| Accessibility | Does not meet WCAG, excludes citizens | WCAG 2.1 AA certified with periodic audits |
| Transparency | Manual update, outdated data | Automated PNTE integration, real-time data |
| Security | Unpatched legacy systems | Zero-trust, Azure Sentinel, WAF, DDoS protection |
| Electronic Signature | Paper documents, handwritten signatures | Integrated e.firma with NOM-151 legal validity |
| Citizen Services | In-person, lines and service windows | Digital portal 24/7 with real-time tracking |
Deliverables
Frequently Asked Questions
How do you guarantee data sovereignty on Mexican territory?
All infrastructure is deployed on Azure Mexico Central (Queretaro) and Azure Mexico South regions. Data never leaves national territory. We provide data residency certifications and comply with National Digital Strategy guidelines.
Can you integrate with the National Transparency Platform (PNTE)?
Yes, we develop automated integrations with PNTE for transparency obligation publication, information request responses and indicator generation. Updates are automatic per regulatory deadlines.
How do you meet WCAG 2.1 accessibility for government portals?
We design from accessibility: keyboard navigation, screen reader compatibility (NVDA, JAWS), adequate contrast, alternative texts, video captions and accessible forms. We audit with axe-core, Pa11y and real users with disabilities.
What experience do you have with CompraNet bids and processes?
We regularly participate in public bidding and direct award processes. We understand CompraNet technical requirements, procurement regulatory frameworks and can support the institution in defining technical specifications.
How do you handle administration changes and project continuity?
All projects include complete knowledge transfer, exhaustive technical documentation, source code owned by the institution and internal team training. The solution works independently of the vendor.
Can you work with multi-year budgets and fiscal years?
Yes, we structure projects in phases that align with fiscal years. Each phase has independent deliverables with functional value, enabling staged contracting and per-fiscal-year budget justification.
Citizens deserve accessible and secure digital public services.
Schedule a consultation to evaluate your institution digital maturity. In 2 weeks we deliver a diagnostic with roadmap, proposed architecture and scope estimation.