Mohawk Industries: SuccessFactors for 15,000+ Employees
Client Profile
Migrate 15,000+ employees from legacy HR systems to SuccessFactors without disrupting operations across 3 countries.
The Challenge
The HR team spent 40%+ of their time on repetitive administrative tasks, with frequent errors in reports and multinational compliance.
Fragmented HR systems across 3 countries with different labor regulations
Employee data in multiple formats without standardization
Critical payroll and benefits processes that could not be interrupted
Change resistance in administrative teams with decades of manual processes
The Solution
SAP Activate methodology with Discover, Prepare, Explore, Realize, Deploy phases. Country-by-country rollout.
SAP SuccessFactors Employee Central implementation as single HR platform
CPI (Cloud Platform Integration) for synchronization with local payroll systems
Data migration with automated validation and phased rollback
SAP Analytics Cloud dashboards for workforce metrics
Change management program with role-based training
Technology Stack
Results
Project Timeline
Discover and Prepare
6 weeksCurrent HR process analysis, data mapping, scope definition by country.
Explore and configuration
8 weeksEmployee Central configuration, country-specific rules, approval workflows.
Realize and CPI integration
8 weeksCPI integration development, data migration, end-to-end testing.
Deploy and go-live
4 weeksPhased deployment: México first, then USA and Canada. Post go-live support.
"iTechDev achieved what two previous consultancies could not: unifying our HR on a single platform without losing a single day of operations."
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