Retail Consulting & Omnichannel Digital Transformation
Omnichannel strategy, operational diagnostics and technology roadmap for retailers competing in the digital market without losing physical store efficiency. Our ARIA agents accelerate diagnostics and predictive analysis.
The problem
Your retail loses sales and customers every day without a clear digital strategy
Every quarter without omnichannel transformation is market share ceded to digital competition.
Digital operation disconnected from store
E-commerce, physical inventory and POS operate as independent systems. The customer sees one price online and another in store. Sales staff don't know what's in the digital warehouse.
No unified data visibility
Sales by channel, customer behavior and product performance in silos. Decisions are made with Excel and intuition, not real-time data.
Aggressive digital competition
Amazon, Mercado Libre and D2C brands capture market share. Without a clear omnichannel strategy, the gap widens every quarter.
Fragmented customer experience
The customer starts a purchase on the app, wants to pick up in store and ends up in the call center. Each channel has its own logic and data.
Legacy technology slowing innovation
ERP and POS systems from 15 years ago that don't support omnichannel. Each new integration takes months and risks breaking what exists.
No clear transformation roadmap
Isolated digital projects without a holistic vision. Technology investment without measuring ROI or aligning with business objectives.
Capabilities
Comprehensive retail transformation consulting
From diagnostics to implementation, we cover every dimension of retail digital transformation.
360 Omnichannel Diagnostics
Digital maturity assessment across sales, logistics, CX and technology with industry benchmarks.
Digital Transformation Roadmap
Phased strategy with projected ROI, impact/effort prioritization and 12-24 month timeline.
Unified Technology Architecture
Integrated ecosystem design: POS, e-commerce, ERP, OMS, CRM and WMS connected in real time.
Customer Experience Optimization
Customer journey mapping, friction identification and seamless omnichannel experience design.
Mobile Commerce Strategy
Native app, PWA or responsive-first based on your audience. Checkout optimized for mobile conversion.
Data Strategy and Unified Analytics
CDP, cross-channel dashboards and predictive models for data-driven decision making.
Physical Store Transformation
Point of sale digitalization: clienteling, endless aisle, self-checkout and digital signage.
Marketplace Strategy
Optimized presence on Mercado Libre, Amazon, Liverpool and Walmart with central OMS integration.
Organizational Change Management
Training, change management and technology adoption so transformation actually happens.
Data Governance and Compliance
Privacy policies, data protection compliance and customer data governance across all channels.
ARIA: AI Agents that power retail consulting
Our ARIA agents process thousands of sales, inventory and customer behavior data points to deliver more precise diagnostics in less time. Artificial intelligence does not replace the consultant; it turns them into a team of 10.
Digital maturity analysis
ARIA agents process sales, inventory and CX data from multiple sources to generate an automated diagnostic with prioritized recommendations.
Predictive demand modeling
Machine learning applied to sales history to predict demand by store, channel and SKU with over 90% accuracy.
Report automation
ARIA generates weekly executive reports with omnichannel KPIs, deviation alerts and corrective action suggestions.
Methodology
From vision to execution in 6 phases
A process proven in 20+ retailers that minimizes risk and generates measurable results from the first phase.
360 Diagnostics
We evaluate current processes, technology, data and CX. Stakeholder interviews, system audit and benchmarks against sector leaders.
Vision and Strategy
We define the 3-year target vision, identify critical gaps and build the transformation strategy aligned to business objectives.
Roadmap and Prioritization
We prioritize initiatives by impact and effort. We deliver a detailed roadmap with dependencies, resources and projected ROI per phase.
Quick Wins and Foundations
We execute high-impact quick wins while building technology foundations for structural transformations.
Wave-based Implementation
We deploy in quarterly waves, measuring KPIs at each phase. We adjust strategy based on real operational data.
Scaling and Optimization
We expand to all channels and stores, continuously optimize and transfer knowledge to the internal team.
Tech stack
Technologies we master in retail
| Category | Technologies |
|---|---|
| E-commerce | VTEXSalesforce CommerceShopify PlusMagento |
| ERP | SAP S/4HANASAP RetailOracle Retail |
| CRM | SalesforceHubSpotDynamics 365 |
| Analytics | Power BIGoogle Analytics 4SegmentAmplitude |
| Cloud | AzureAWSGoogle Cloud |
| Integration | SAP CPIMuleSoftTwilioAlgolia |
Case studies
Measurable results in Mexican retailers
Soriana - Omnichannel Transformation
Strategic consulting for the digital transformation of 800+ stores. SAP-eCommerce integration, omnichannel experience optimization and complete customer journey redesign.
Construrama - Network Digitalization
Digital transformation strategy for the network of 1,500+ hardware stores. E-commerce enablement, inventory integration and omnichannel experience creation.
Grupo Coppel - Mobile Strategy
Mobile commerce strategy design for one of Mexico's largest retail chains. Native app, optimized checkout and personalization based on loyalty program data.
Comparison
iTechDev Consulting vs Traditional consulting
| Aspect | iTechDev | Traditional |
|---|---|---|
| Diagnostic scope | 360 diagnostic: technology, processes, CX and data | Partial technology-only audit |
| Strategy | Phased roadmap with projected ROI and KPIs | Generic document without metrics |
| Execution | We consult and execute with our own engineering team | Advisory only, execution with third parties |
| Integrations | Proven experience with SAP, VTEX, Salesforce | Limited enterprise integration knowledge |
| Change Management | Change management included with training and adoption | Not included in scope |
| ARIA / AI | AI agents for diagnostics and predictive analysis | No artificial intelligence capabilities |
| Post-implementation follow-up | Continuous KPI measurement and strategy adjustment | Closed project without follow-up |
Deliverables
What you receive in every project
Industries
Experience in your retail vertical
Frequently asked questions
We answer your questions
How long does a retail consulting project last?
Initial diagnostics takes 4-6 weeks. Complete roadmap with strategy: 8-12 weeks. Implementation depends on scope but typically 6-18 months. We deliver quick wins from week 6.
Do you only work with large retailers?
Our sweet spot is retailers with 50+ stores or e-commerce with significant annual sales. But we evaluate each case by its transformation potential and operational complexity.
Do you implement technology or only advise?
Both. We are consultants AND a software factory. We design the strategy and execute it with our engineering team. No handoff to third parties, reducing risks and accelerating execution.
What e-commerce platforms do you recommend?
Depends on the case. VTEX and Salesforce Commerce for enterprise with complex operations. Shopify Plus for rapid growth. Custom headless for specific needs. We define it with data during diagnostics.
How do you measure transformation success?
We define KPIs from the strategy phase: conversion rate, average ticket, NPS, fulfillment cost, share of digital sales. Each roadmap phase has clear, measurable success metrics.
Can you work with our internal IT team?
Absolutely. We operate as an extension of the internal team, transfer knowledge and train. The goal is for your team to operate and evolve the solution autonomously.
Your retail needs a clear digital strategy
Free 30-minute omnichannel assessment. We identify the 3 highest-impact opportunities for your business.