Order Management System (OMS)
Unified order management, multi-warehouse inventory sync and omnichannel fulfillment. A single view of all your orders regardless of the sales channel.
The problem
Constant overselling and stockouts
Online inventory doesn't reflect actual stock. You sell what you don't have, cancel orders and destroy customer trust.
Orders lost between channels
E-commerce, marketplace, physical store and phone orders in separate systems. Without a unified view, orders get lost or duplicated.
Inefficient and costly fulfillment
Without intelligent routing, all orders ship from the central DC. You don't leverage nearby store inventory. Inflated shipping costs.
Our solution
Methodology
Flow mapping
We document all current order flows, pain points and business rules by channel and order type.
OMS architecture
We design target architecture: integrations, routing rules, inventory sources and unified data model.
Phased implementation
Phase 1: unified view + inventory sync. Phase 2: intelligent routing. Phase 3: ship-from-store and BOPIS.
Operation & optimization
Production monitoring, routing rule adjustment based on real data and continuous fulfillment rate improvement.
Tech stack
Reference case
Soriana
We implemented the OMS for Soriana connecting 800+ stores and 15+ warehouses. Real-time inventory sync, processing 3M+ daily transactions and omnichannel fulfillment with 99.99% uptime.
Frequently asked questions
Does it integrate with our existing SAP?
Yes. We have proven integrations with SAP MM, SD, FI and CPI. Inventory and order sync between OMS and SAP is bidirectional and real-time.
How long does OMS implementation take?
Functional MVP (unified view + inventory sync): 3-4 months. Full implementation with routing and ship-from-store: 6-9 months. Depends on number of integrations.
Does it work with marketplaces like Mercado Libre and Amazon?
Yes. We integrate with Mercado Libre, Amazon, Liverpool, Walmart and any marketplace with API. Marketplace orders enter the same unified flow.
What if we already have an OMS that doesn't work well?
We evaluate the current OMS, identify gaps and propose: optimization of existing, migration to another, or custom development. Depending on the case.
A single view of all your orders
Free assessment of your order flow. We show you where you're losing sales.