Salesforce Integrations
We connect Salesforce with SAP, ERPs, payment gateways and any system in your ecosystem. Robust integrations via MuleSoft, REST APIs and custom middleware with real-time monitoring, zero data loss and ARIA assistance.
Powered by ARIA — integration mapping and anomaly detection with AI
Problems we solve
The most critical integration challenges faced by companies with complex ecosystems.
Information silos
Salesforce doesn't talk to SAP, the ERP doesn't sync with e-commerce, and the team loses hours manually reconciling data across 3-5 systems every day.
Fragile point-to-point integrations
Direct connectors that break with every system update. No monitoring, no automatic retries, no logs — every failure is an operational emergency.
Unacceptable data latency
Nightly batch syncs that leave data stale 12+ hours. Sales teams quoting with yesterday's prices and no real inventory visibility.
Compromised data security
Hardcoded credentials, unrotated tokens, sensitive data in transit without encryption. Integrations that don't comply with privacy regulations or security audits.
Duplicate and inconsistent data
Without a defined golden record, the same customer exists with different data in each system. Manual reconciliations that consume hours and generate billing errors.
Limited scalability
Integrations that work with 100 records but collapse with 10,000. No backpressure handling, no processing queues, no horizontal scaling capability.
Integration capabilities
Enterprise connectivity with any system in your technology ecosystem.
Bidirectional SAP-Salesforce integration
Real-time synchronization of customers, materials, prices, inventory and orders between SAP ECC/S4HANA and Salesforce via RFC/BAPI or REST APIs.
MuleSoft Anypoint Platform
Enterprise API orchestration with API-led connectivity: system, process and experience APIs. Centralized management of your entire integration ecosystem.
Legacy ERP connectors
Integrations with Oracle EBS, Microsoft Dynamics 365, JD Edwards, NetSuite and other on-premise or cloud ERPs with data transformation and entity mapping.
Event-driven architecture
Platform Events and Change Data Capture to react to changes in real-time. Pub/sub with Apache Kafka and AWS EventBridge for decoupled architectures.
Resilient middleware
Automatic retries with exponential backoff, dead-letter queues, circuit breakers and proactive alerts. Zero data loss even with systems down.
Payment gateways
Integration with Stripe, PayPal, Conekta, OpenPay and bank processors. PCI-compliant tokenization, webhooks and automatic payment reconciliation.
Custom REST and SOAP APIs
Design and implementation of custom APIs in Salesforce with OpenAPI/Swagger documentation, versioning, rate limiting and OAuth 2.0 authentication.
Heroku Connect and External Objects
Bidirectional synchronization with Heroku Postgres for external data. External Objects with Salesforce Connect for real-time access without local storage.
Monitoring and observability
Real-time integration dashboards, automatic SLA breach alerts, centralized logging and throughput, latency and error rate metrics.
API documentation and governance
API catalog with OpenAPI/Swagger, versioning policies, planned deprecation, contract testing and registration in centralized API management.
ARIA protects your integrations
ARIA monitors your integrations in real-time to detect anomalies before they become incidents. It analyzes traffic patterns, identifies performance degradation and suggests optimizations based on historical data volume. The result: self-diagnosing integrations.
Anomaly detection
Proactive alerts before the user reports
Automatic data mapping
AI-powered field mapping suggestions between systems
Performance optimization
Batch size recommendations and adaptive throttling
Integration methodology
Six phases that guarantee robust, monitored integrations with zero data loss.
Ecosystem mapping
We identify all systems, data flows, volumetrics, sync frequency and latency requirements. We document the current state and dependencies.
Architecture design
We design the integration topology: APIs, events, batch or hybrid per flow. We define the middleware, resilience patterns and security model.
Connector development
We build connectors with robust error handling, data transformations, idempotency and load testing to validate performance under real data volumes.
Integration testing
End-to-end testing with real data in sandbox, load tests, failure tests (chaos testing) and data reconciliation validation across all systems.
Deploy and cutover
Cutover strategy with parallel execution period, post-migration data validation, documented rollback plan and zero-downtime deployment.
Monitoring and support
Real-time monitoring dashboards, configured alerts, troubleshooting runbook, defined availability SLAs and 30-day post-go-live support.
Technology ecosystem
Platforms, protocols and tools we master for enterprise integrations.
| Category | Technologies |
|---|---|
| Middleware | MuleSoft Anypoint, Dell Boomi, Apache Kafka, AWS EventBridge, Azure Service Bus |
| Salesforce APIs | REST API, SOAP API, Bulk API 2.0, Streaming API, Pub/Sub API, Metadata API |
| ERP | SAP ECC, SAP S/4HANA, Oracle EBS, Microsoft Dynamics 365, JD Edwards, NetSuite |
| Payment gateways | Stripe, PayPal, Conekta, OpenPay, MercadoPago, Adyen |
| Security | OAuth 2.0, JWT, mTLS, Named Credentials, Certificate Pinning, Vault |
| Monitoring | MuleSoft Visualizer, Datadog, Splunk, New Relic, Custom Dashboards |
Success stories
Measurable results in real enterprise integrations.
SAP-Salesforce for global manufacturing
Commercial operation across 3 countries with Salesforce disconnected from SAP ECC. Salespeople without visibility of prices, inventory or order status. Daily manual reconciliation of 4+ hours.
Omnichannel for national retail
E-commerce, POS and Salesforce without synchronization. Outdated inventory causing overselling, customers with fragmented experience between online and physical store channels.
Payment gateway for fintech
Payment processing with Stripe disconnected from Salesforce. No automatic reconciliation, disputes without tracking and finance team spending 2 days/week reconciling manually.
Why iTechDev
What sets us apart from other integration teams.
| Aspect | iTechDev | Other providers |
|---|---|---|
| Integration architecture | API-led connectivity with decoupled layers | Point-to-point without abstraction |
| Resilience | Circuit breakers, DLQ, retries and fallbacks | No structured failure handling |
| Monitoring | Real-time dashboards with alerts and SLAs | Basic logs without proactive alerts |
| Security | OAuth 2.0, mTLS, token rotation, audit logs | Basic credentials without rotation |
| Documentation | OpenAPI/Swagger, runbooks, flow diagrams | Minimal or non-existent documentation |
| Scalability | Horizontal scaling, backpressure, rate limiting | Fixed scale without load handling |
Included deliverables
Everything you receive as part of an integration project.
Industries we serve
Specialized integrations for each industry's technology ecosystem.
Frequently asked questions
Answers to the most common questions about Salesforce integrations.
Can you integrate Salesforce with our on-premise SAP?
Yes. We have experience with SAP ECC and S/4HANA both on-premise and cloud. We use MuleSoft or custom middleware with RFC/BAPI for connectivity, with VPN or secure tunnel for on-premise system access.
What happens if a source system goes down?
We implement automatic retries with exponential backoff, dead-letter queues and circuit breakers. Data is queued and synced automatically when the system recovers, guaranteeing zero data loss.
How long does it take to implement a SAP-Salesforce integration?
A basic customer and product integration takes 6-8 weeks. Complex integrations with orders, inventory, pricing and billing can take 12-16 weeks with incremental phases.
Do we need MuleSoft or can you use another tool?
MuleSoft is ideal for complex ecosystems with multiple systems, but it's not mandatory. We evaluate your case and recommend the optimal tool: MuleSoft, Dell Boomi, custom middleware or direct API integration.
How do you handle data security in transit?
All communication uses TLS 1.2+. We implement OAuth 2.0 with token rotation, named credentials in Salesforce, mTLS for critical connections and encryption of sensitive payloads. We comply with PCI-DSS for payment data.
Do you offer ongoing monitoring and support for integrations?
Yes. In addition to the included 30-day post-go-live support, we offer continuous monitoring plans with 24/7 alerts, proactive maintenance, connector updates and guaranteed availability SLAs.
Connect your systems and eliminate data silos
Schedule a free consultation. We map your ecosystem, identify critical integrations and design the connectivity architecture for your operation.