Omnichannel Software for Retailers that Sell at Scale
We integrate e-commerce, physical store, SAP Retail, Salesforce CRM and last-mile logistics into a single platform. 800+ connected stores, 3M+ daily transactions, 99.99% guaranteed uptime. Our proprietary AI ARIA optimizes conversion, pricing and customer experience.
Why iTechDev
We do not build landing pages. We build platforms that process millions.
We understand margin per SKU, perishable logistics, the impact of peak sales on your infrastructure and why your POS does not talk to your e-commerce.
Real omnichannel, not PowerPoint slides
We have integrated physical stores, e-commerce, marketplace and mobile app with a single real-time inventory. It is not theory: Soriana operates 800+ stores with our architecture. We know what it means to process 3M+ daily transactions during peak sales without going down.
Mastery of payments and Mexican fiscal compliance
PCI DSS, CFDI 4.0 with all supplements, integration with Mexican payment gateways (Conekta, OpenPay, Mercado Pago), automatic invoicing and bank reconciliation. We do not learn on your project — we already master it.
AI applied to retail: prediction, not intuition
Recommendation engines, dynamic pricing, demand forecasting and basket analysis with machine learning. ARIA orchestrates everything from data capture to point-of-sale action.
Regulatory compliance
Systems compliant with SAT, PROFECO and PCI DSS by design
Mexican retail has specific regulations that a generic vendor does not know. We integrate them from the architecture.
Payment Card Data Security
PCI DSS Level 1 compliance for credit and debit card processing. Data tokenization, point-to-point encryption, network segmentation and quarterly vulnerability audits on your payment platforms.
Electronic Invoicing SAT
Automatic CFDI 4.0 generation with payment, credit note and carta porte supplements. Direct integration with SAP FI and your e-commerce for real-time invoicing without manual intervention.
Federal Consumer Protection Law
Warranty, returns and claims systems compliant with PROFECO. Traceability of every transaction, transparent cancellation policies and automated documentation for conciliation hearings.
Textile Product Labeling
For fashion retailers: labeling systems compliant with NOM-004-SCFI-2006 with automatic label generation, composition traceability and conformity certificate management.
Personal Data Protection
Privacy notices, granular consent, ARCO rights and customer data management in accordance with the Federal Personal Data Protection Law. Integration with CRM and loyalty programs.
Solutions
5 critical problems we solve for retailers
Each solution follows our Problem, Impact, Solution framework with real client metrics.
Your e-commerce does not sync inventory with your physical stores
You sell products without stock (phantom stock) and cancel 8-12% of online orders. Customers lose trust and migrate to competitors.
Omnichannel platform with unified real-time inventory. SAP MM integration with your e-commerce and POS for stock visibility across all locations, including BOPIS (Buy Online, Pick Up In Store).
You do not know your customer: every channel is a silo
You lose cross-sell and up-sell opportunities due to lack of 360 view. Mass marketing generates -3% conversion vs personalized that reaches 12%.
Salesforce CRM with Customer 360: data unification from store, e-commerce, app and call center. Intelligent segmentation, journey builder and personalized recommendations by channel.
Slow and expensive last-mile delivery
Shipping cost is the #1 reason for cart abandonment in Mexico (67%). 5-7 day delivery times do not compete with Amazon.
OMS (Order Management System) with intelligent routing: ship-from-store, dark stores and micro-fulfillment. Integration with 99minutos, Estafeta and DHL for same-day and next-day in metropolitan areas.
Manual pricing that reacts late to the market
Your competition adjusts prices in real time and your team takes 48 hours to respond. You lose margin when you lower late and lose volume when you raise late.
Dynamic pricing engine with AI that monitors competition, demand elasticity and seasonality. Configurable business rules and approval by category. Direct integration with SAP and POS.
Manual invoicing and fiscal reconciliation with errors
CFDI errors generate SAT fines, return delays and hours of manual work. During peak seasons errors multiply.
Complete CFDI 4.0 automation: point-of-sale invoicing, automatic credit notes for returns, payment supplements and daily bank reconciliation. SAP FI and certified PAC integration.
Sub-verticals
Experience in every type of retail
Each sub-industry has its own inventory, logistics and customer dynamics. We know them all.
Supermarkets
Self-service, perishables, cold chain logistics, 500+ SKUs
Fashion & Apparel
Seasons, sizing, NOM-004, B2C omnichannel
Hardware & Building Materials
Extensive catalogs, B2B/B2C, account credit
Pharmacies
COFEPRIS, expiration control, electronic prescriptions
Pure eCommerce
D2C, marketplaces, fulfillment, digital CX
Marketplace
Multi-seller, commissions, 3PL logistics, onboarding
AI Agents that understand your retail business
ARIA is not a customer service chatbot. It is a platform of specialized agents that understand conversion funnels, cart abandonment, demand seasonality and the difference between a UX problem and a stock problem. Each agent powers a phase of your omnichannel transformation.
Discovery Agent
Analyzes purchase patterns, maps your customer omnichannel journey, identifies conversion leaks and generates an assessment with revenue opportunities prioritized by impact.
Build Agent
Generates e-commerce-ERP integrations, configures recommendation engines, scaffolds OMS modules and creates automation flows for personalized campaigns in Salesforce Marketing Cloud.
QA Agent
Runs load tests simulating peak sales events, validates PCI DSS payment flows, audits CFDI 4.0 generation and verifies inventory synchronization across channels.
Deploy Agent
Deploys updates without affecting sales with zero-downtime deployment. Feature flags for gradual rollouts. Post-deploy monitoring of conversion rate, checkout latency and payment errors in real time.
Case studies
Measurable results in real retailers
Omnichannel Digital Transformation for 800+ Stores
E-commerce platform integrated with SAP Retail and OMS for the largest supermarket chain in northern Mexico. Unified real-time inventory, BOPIS, and processing of 3M+ daily transactions with 99.99% availability, including peak sales seasons.
B2B Marketplace for 4,500+ Hardware Store Network
B2B e-commerce platform connecting the Construrama hardware store network (CEMEX) with suppliers and customers. 120,000+ SKU catalog, regional pricing, account credit and heavy materials logistics with SAP SD integration.
Omnichannel + CRM 360 for Fashion Chain with 180 Stores
Salesforce Commerce Cloud and Service Cloud implementation for fashion retailer with 180 stores in Mexico. Customer 360 view, integrated loyalty program, ship-from-store and AI-powered personalized recommendations that increased average ticket by 22%.
Testimonials
What retail leaders say
iTechDev built the platform that allowed us to compete in e-commerce without sacrificing the in-store experience. During peak sales we processed 3 million daily transactions without a single minute of downtime. No other vendor had given us that confidence.
Alejandro Cantu
CTO
Soriana
Connecting 4,500 hardware stores on a single B2B platform seemed impossible. iTechDev did it in 6 months. The 120K SKU catalog with regional pricing and account credit works perfectly. Digital orders grew 35% in the first quarter.
Fernando Ramirez
Digital Commerce Manager
Construrama
The customer 360 view changed everything for us. Before, the customer who bought in-store was invisible in e-commerce. Now AI-powered personalized recommendations generate a 22% increase in average ticket. ROI was evident from month 3.
Daniela Soto
VP of Customer Experience
Grupo Moda Fresca
Tech stack
Technologies we master in retail
| Category | Technologies |
|---|---|
| ERP | SAP S/4HANA RetailSAP MMSAP SDSAP FI/CO |
| CRM | Salesforce Commerce CloudSalesforce Service CloudSalesforce Marketing Cloud |
| E-commerce | Shopify PlusMagentoVTEXNext.js Headless |
| OMS / Logistica | Manhattan OMSCustom OMS99minutosEstafeta API |
| Pagos | ConektaOpenPayMercado PagoStripeAdyen |
| IA / Analytics | Azure MLPower BIGoogle Analytics 4Algolia Search |
| Infraestructura | AzureAWSRedisElasticsearchKafkaKubernetes |
Clients and partnerships
Retailers that trust us
Process
From omnichannel audit to selling on all channels in 3 steps
A process proven with 15+ retailers that minimizes disruption to your current operation and maximizes adoption speed.
Omnichannel Assessment
We map your current operation: sales channels, systems (ERP, POS, e-commerce, CRM), inventory flows and customer friction points. We deliver an assessment with prioritized quick wins and a 6-12 month transformation roadmap.
Sprint-based Implementation
Two-week sprints with visible results. We start with the highest-impact channel (typically e-commerce or inventory integration), validate with real sales data and scale channel by channel.
Operations & Growth
24/7 monitoring with defined SLA, peak season support (Black Friday, Hot Sale, Holiday), continuous conversion rate optimization and stack evolution based on business KPIs.
Frequently asked questions
We answer your omnichannel transformation questions
How long does it take to integrate my e-commerce with SAP?
Depending on complexity, between 3 and 6 months for a complete integration with synchronized inventory, pricing and orders. We deliver in 2-week sprints with visible results from the first month. The first channel (typically inventory) can be in production in 6-8 weeks.
Can you guarantee uptime for peak seasons like Buen Fin?
Yes. Our architectures support auto-scaling on Azure/AWS. For Soriana we guarantee 99.99% SLA even during peak sales with 3M+ daily transactions. We run load tests 4 weeks before each peak season simulating 5x expected traffic.
Do you work with Shopify, Magento, VTEX or other platforms?
Yes. We integrate with Shopify Plus, Magento, VTEX, Salesforce Commerce Cloud and headless platforms with Next.js. The choice depends on your volume, catalog, customization needs and whether you already have a platform installed.
How do you handle CFDI 4.0 invoicing in e-commerce?
We fully automate CFDI 4.0 generation at the time of purchase. Payment supplements, credit notes for returns and daily bank reconciliation. Everything integrated with SAP FI and your certified PAC (Facturama, Finkok, etc.).
Can you implement an integrated loyalty program?
Yes. We implement loyalty programs with Salesforce Loyalty Management or custom development. Points accumulation across all channels (store, app, web), omnichannel redemption, tier segmentation and retention analytics integrated with your CRM.
What about my current POS system?
We do not replace your POS unless necessary. We build integration layers that connect your current POS with e-commerce, CRM and ERP. If you need to migrate, we do it store by store without interrupting sales.
Your customer buys on 5 channels. Your system should speak on all of them.
Schedule a no-cost omnichannel assessment. We map your current operation, identify conversion leaks and deliver a transformation roadmap with estimated ROI.