Application support (AMS) by subscription, with SLA and in CST
Maintenance of your applications —anchored in SAP, also Odoo and cloud— on a monthly subscription, with a clear SLA and a team in your time zone. Start with a free support assessment: we review your landscape and tickets and define the plan and SLA before you commit to anything.
- Free support assessment, no commitment
- Clear SLA and monthly subscription defined before we start
- Support that also develops · CMMI Level 2 · nearshore MTY + Texas
CMMI Level 2 · 5.0★ on Clutch · 200+ projects · Monterrey + Texas · Code 100% yours
Why run support with iTechDev?
A real SLA, not vague promises
We agree on response and resolution times by priority, with tracking and reporting. You know what you're entitled to each month — no fine print.
Support that also develops
When a ticket needs an ABAP fix, a Fiori tweak, an Odoo module or an integration, we solve it in-house under CMMI Level 2 standards. We don't bounce you to a third party.
Nearshore, same time zone as the US
We operate from Monterrey + Texas (iTech Dev Corp), in CST, with direct communication — no offshore overnight handoffs.
Your system, your property
Knowledge, documentation and access are 100% yours. You can leave whenever you want, no vendor lock-in.
What your support assessment includes (free)
A concrete deliverable you can use even if you decide not to take support with us.
How it works
Reach out
Leave your details in the form or message us on WhatsApp. We reply during business hours.
Assessment session
We review your applications, your tickets, your processes and your goals with our consultants.
Deliverable + SLA
We hand you the assessment with the support model, the SLA and the monthly subscription.
Decide with data
You decide with real information. If we move forward, we start with an orderly transition.
Explore our full SAP service
AMS support is one part. We also do development (ABAP/Fiori/RAP), integrations (BTP/CPI), S/4HANA migration and SAP consultant staffing. Explore the full mini-site.
Request your application support (AMS) assessment
Maintenance of your applications —anchored in SAP, also Odoo and cloud— on a monthly subscription, with a clear SLA and a team in your time zone. Start with a free support assessment: we review your landscape and tickets and define the plan and SLA before you commit to anything.
- Review of your application landscape and your current tickets
- Recommended support model and catalog of covered services
- Proposed SLA by priority (response and resolution)
- Monthly subscription estimate with clear scope
CMMI Level 2 · 5.0★ on Clutch · 200+ projects · Monterrey + Texas · Code 100% yours
Request your application support (AMS) assessment
How is your support today?
Frequently asked questions
What does AMS support cover?
Incident handling, bug fixing, functional and technical adjustments, user support and evolutionary maintenance based on the plan. In the assessment we define the exact catalog of covered services for your landscape.
Do you only support SAP?
We anchor in SAP support, but the same AMS model applies to Odoo and cloud applications. In the assessment we define the scope based on your real systems.
How does the SLA work?
We agree on response and resolution times by priority level, with monthly tracking and reporting. The SLA is in writing before we start, so you know exactly what you're entitled to.
How much does it cost?
It depends on your landscape, the volume of tickets and the scope of the plan. That's why the first step is the assessment: with it we define a monthly subscription with clear scope before you commit to anything.
Request your application support (AMS) assessment
CMMI Level 2 · 5.0★ on Clutch · 200+ projects · Monterrey + Texas · Code 100% yours