INDUSTRY · RETAIL & E-COMMERCE

Retail and e-commerce software that sells across every channel and survives the spike

Physical store, marketplace, app and web running as a single business. We integrate payment gateways, real-time inventory and tax invoicing on infrastructure that scales — with a team in Monterrey + Texas and CMMI Level 2 processes.

Mexican retail doesn't break on a normal day: it breaks on Buen Fin, Hot Sale and Christmas, when traffic multiplies, inventory drifts out of sync across channels, and the payment gateway starts declining valid transactions. We build custom commerce platforms and integrate the ones you already have (legacy ERP, marketplaces, OMS) so the operation is one thing, not five islands nobody reconciles. We work on real engagements like Soriana —payment gateways and legacy systems on Azure— and CEMEX · Construrama —brand-image control across its distributor network—.

What slows retail and e-commerce down in Mexico

Broken omnichannel: the physical store, app, web and marketplace show different prices, inventory and promotions. The customer buys online something that's already out of stock, and reputation pays the bill.
Fragile payment-gateway integration: each gateway (Worldpay, Cybersource, PayPal, Mercado Pago, Kueski, bank installments) has its own API, fraud rules and refund logic. Bolting them on by hand leaves hung transactions and reconciliations nobody can balance.
No real-time inventory: stock lives in the ERP, the point of sale and each marketplace separately. By the time it syncs, you've oversold or stopped selling out of fear of overselling.
Traffic spikes that take the site down: Buen Fin, Hot Sale and Christmas multiply load 10x. An architecture that handles a regular Tuesday collapses on the very day you sell the most.
CFDI and tax compliance: 4.0 invoicing, payment complements, credit notes for returns and stamping with the SAT. An e-commerce that doesn't invoice correctly piles up tax problems and angry customers.
Logistics and last mile with no visibility: the order is confirmed but nobody knows where it is. Without an OMS/TMS connected to carriers and to the store as a pickup point, returns and complaints spike.

How we solve it

Custom e-commerce (B2B and B2C)

A commerce platform built for your catalog, your pricing rules and your sales flows — not a forced template. Headless when it makes sense, integrated to your ERP and brand identity.

Payments & gateway integration

A single layer orchestrating multiple gateways, bank installments and fraud screening, with automated reconciliation and refunds. The same kind of integration we built for Soriana on Azure.

True omnichannel (one inventory)

Store, app, web and marketplaces share catalog, pricing, promotions and inventory in real time. Click & collect, cross-channel returns and the store as a pickup point.

OMS / TMS and connected logistics

End-to-end order orchestration: routing to the optimal warehouse or store, carrier integration and last-mile traceability to cut complaints and returns.

Cloud that scales on the spike

Architecture on Azure or AWS with autoscaling, caching and load testing before Buen Fin. The site holds on your highest-sales day instead of crashing on it.

AI for recommendation and support

Product recommendation and smart search to lift the basket, plus assistants and agents that resolve order, returns and availability questions — in production, not in a demo.

Frequently asked questions

Do you build the e-commerce from scratch or integrate the one I already have?

Both. If your current platform works, we integrate payments, inventory, ERP and marketplaces around it. If it's time to replace it, we build custom (or headless), migrating catalog, customers and history without stopping operations. That call comes out of Discovery, not from selling you a license.

Which payment gateways and methods do you work with?

Whatever your business needs: Worldpay, Cybersource, PayPal, Mercado Pago, Stripe, OXXO Pay, SPEI, bank installments and BNPL like Kueski. For Soriana we orchestrated several gateways on Azure. We design a single payments layer so adding another later isn't a checkout rewrite.

Will the site survive Buen Fin and Hot Sale?

That's why we design the architecture with autoscaling and caching, and run load tests simulating the spike before the date. We don't promise magic numbers: we define the target capacity with you, prove it, and leave monitoring and a contingency plan for event day.

Do you handle CFDI invoicing and returns?

Yes. We integrate CFDI 4.0 stamping, payment complements and credit notes for returns, connected to your PAC and the SAT. Invoicing stops being a separate manual process and lives inside the sales flow.

How do you guarantee quality and provider continuity?

We operate with CMMI Level 2 processes, a dedicated team that doesn't rotate, and code 100% yours from the first commit. We deliver functional demos every 2 weeks, with QA, documentation and monitoring. No black boxes, no vendor lock-in.

Looking for a team that understands your sector? We work as a nearshore partner from Monterrey and Texas, in your time zone. Tell us about your project and get an AI assessment in 3 minutes.

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