Salesforce integrations with MuleSoft and REST/SOAP APIs
We connect Salesforce with the rest of your operation —ERP/SAP, e-commerce, payment gateways, marketing, telephony and legacy systems— via MuleSoft, REST/SOAP APIs, Platform Events and Salesforce Connect. Bidirectional sync, error handling and monitoring from the first flow.
A Salesforce integration is the bridge that keeps your CRM talking to the rest of your systems: an e-commerce order that creates the opportunity and flows into the ERP without manual entry, a payment confirmed at the gateway that updates the account, a new customer in SAP reflected in Salesforce, or a PBX call logged on the case.
We build it with the ecosystem's standard integration layer —MuleSoft Anypoint, REST/SOAP APIs, Platform Events / Change Data Capture and Salesforce Connect— instead of point-to-point connectors that break with every update. We are a Salesforce ecosystem partner and work only on Salesforce and MuleSoft, with CMMI Level 2 practices; the code we build lives in your org and is yours. We bring real enterprise integration experience: for Mohawk we integrated SAP SuccessFactors via CPI across their HR operations in the US, Mexico and Brazil — the same rigor in orchestration, mapping and error handling we apply on Salesforce.
Why iTechDev
Fixed budget
Scope and price defined before we start. No hourly billing, no ambiguous scope.
Code 100% yours
All code and configuration are your property from the first commit. No vendor lock-in.
Progress every 2 weeks
Live functional demos each sprint. You see real progress, not a months-long black box.
Engineering with process
CMMI Level 2, 5.0★ on Clutch and 200+ projects. Nearshore team in Monterrey + Texas, in your time zone (CST).
When you need it
What it includes
Salesforce ↔ ERP/SAP integration
Bidirectional sync of accounts, contacts, products, prices and orders against SAP (ECC or S/4HANA, on-premise or cloud) and other ERPs, via MuleSoft or middleware over standard APIs.
MuleSoft / API orchestration
Design of the integration flows: REST/SOAP APIs, data transformation and mapping, content-based routing, and the synchronous vs. asynchronous (batch) decision per case.
Event-driven architecture
Platform Events, Change Data Capture and webhooks to propagate changes in near real time between Salesforce and external systems, without polling that saturates the APIs.
E-commerce, payments and legacy connectors
Integration with e-commerce platforms, payment gateways, marketing tools, telephony/PBX and legacy systems, using Salesforce Connect when it makes sense to surface external data without replicating it.
Error handling and retries
Automatic retries, dead-letter queues, idempotency and compensation so a failure neither duplicates nor loses records, respecting Salesforce API limits.
Monitoring and traceability
Integration health dashboards, per-message traceability and alerts to catch an incident before the end user does.
How we work
Systems mapping
We document the systems involved, data flows, volumes and latency requirements (real-time vs. batch). Output: an integration inventory and priorities.
Integration architecture
We define the topology: API, events, batch or hybrid per flow; mappings, error handling, retry policies and the MuleSoft vs. custom-API decision.
Development and testing
We build the connectors with error handling, transformations and load testing on representative data before touching production. Deliverable: integrations tested in sandbox with their test evidence.
Go-live and monitoring
Controlled activation with integration dashboards, alerts and validation of the first production flows. Deliverable: interfaces live in production, monitored, with health dashboards and active alerts.
Operation and handoff
We document each flow, leave support runbooks and train your team to operate and diagnose the interfaces. Deliverable: documentation, runbooks and the code in your org — 100% yours, with no vendor lock-in.
Tech stack
The tools and platforms we build it with — chosen for your problem, not for hype.
Frequently asked questions
When is MuleSoft the right call versus a custom API?
It depends on scope. If you're integrating several systems, reusing APIs and need governance and a central catalog, MuleSoft Anypoint brings orchestration and maintainability. For a single low-complexity integration, a custom API (REST/SOAP) on Salesforce can be more direct and economical. We decide in the assessment based on your systems, volumes and budget — we don't force the platform.
How do you handle Salesforce API limits (governor limits)?
API limits (calls per org and per window, batch size, etc.) are designed in from the architecture: we use Bulk APIs for high volumes, Platform Events / CDC to avoid unnecessary polling, batching and caching where it applies, and consumption monitoring so we don't exhaust the quota. The synchronous vs. asynchronous choice per flow is part of the design, not an afterthought.
Can you do real-time sync or only batch?
Both, and it's almost always a mix. For changes the business needs instantly (a confirmed payment, a new customer) we use events and synchronous APIs; for high volumes that don't need immediacy (catalogs, history) we use batch processes. We decide per flow based on the latency requirement — we don't apply a single mode to everything.
Can you integrate Salesforce with our SAP?
Yes. We sync accounts, contacts, products, prices and orders between Salesforce and SAP (ECC or S/4HANA, on-premise or cloud) via MuleSoft or middleware over the standard APIs. We bring enterprise SAP integration experience: for Mohawk we integrated SAP SuccessFactors via CPI across their HR operations in the US, Mexico and Brazil. The exact scope of your case we define in the assessment, on your real systems.
What happens if a source system goes down?
Every integration is designed with error handling: automatic retries, dead-letter queues and idempotency. Records are queued and synced when the system recovers, with no duplicated or lost data, and with alerts on the monitoring dashboards so the incident is caught before the user.
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